Another sample of booking a room

This is another sample of how to book a room!

Dear Maria,

Greetings from Vijay Tours.

Please book and confirm our reservation below:

Name    : Agnes Ang & FAM (7 ADL)

Period   : 14 – 19 Aug 2018

Room    : 3 Twn + 1 SGL  include ABF

Rate       : As per CTR (Asian Market)

ARR/DEP: SQ 142 / SQ 149

Tour Guide         : Mr. Alex 0812345678

We look forward to have your prompt reply.

Best regards,

I Wayan Wijayasa

Sales Executive

How To Book Dinner?

This is sample of how to book dinner:

Dear Mbak Maya,

Greetings from Vijay Tours.

Please book and confirm our reservation below:

Name      : Agnes Ang & FAM

Pax         : 7 ADL

Dinner on: 15 Aug 2018

Menu     : Set Menu C

Rate       : As per CTR

Tour Guide         : Mr. Alex 0812345678

Looking forward to have your reply ASAP.

Best regards,

I Wayan Wijayasa

Sales Executive

How to book rafting?

This is the example of how to book rafting.

Dear Bli Agung,

Greetings from Vijay Tours.

Please book our rafting as below:

Name                   : Agnes Ang & FAM

Pax                      : 7 ADL

Rafting on           : 17 Aug 2018

Trip                     : Morning Trip include lunch

Transport            : By Vijay Tours

Tour Guide         : Mr. Alex 0812345678

Rate                     : As per CTR

Looking forward to have your reply ASAP.

Best regards,

I Wayan Wijayasa

Reservation

How to Book Hotel for Yourself

Before making a reservation for other people or for your client, try to book a hotel by own. In this case, you are encouraged to book to hotel direct or via an offline agent. Why is it not from on-line agent? Because on-line agent has reduced the art of correspondence, inquiry, negotiate, contacting other; it offer direct confirmed unconfirmed booking status. Here are an the example of making inquiry:

Hello,

We are a family of 5 (parents and kids under 10, and a baby of 2 y.o). Can you advise the 3* hotel at Kuta area please!

Hi,

I was advised by our closed friend who has been stay there more then 3 times, they told us if Hard Rock is good for youngster of 18 and 19 y.o. Can you advice availability for 3 - 7 May 2017?

Dear Reservation,

Plan to visit Bali next winter, can you please advise us the price for 1 - 7 July, for two people. What is the inclusion?

How to Revise/Amend Hotel Booking 1

Dear Sir/Madam,

Warmest greetings from Vijay Holiday Bali.

Due to flight changes, could you please amend our reservation below:

Name : Mr/s. Abdul Majid (2 ADL)

Period : 6 - 8 Mar 2017 ISO 1- 3 Mar 2017

Room : 1 DBL STD include breakfast

Remarks: Others remain unchanged.

Thank you for your kind understanding and we are looking forward to have your confirmation soon. 

Best regards,

Vijay

Reservation Spv.

Email di atas adalah contoh korespondensi merubah pesanan (Revise / Amend a reservation) secara sederhana. POSISI KITA adalah perantara/agent/reservation staff/ atau middleman. Pada contoh ini, email revisi merupakan kelanjutan dari percakapan email sebelumnya. Perlu diperhatikan bahwa pada contoh email di atas:
1. Alasan (boleh tidak diisi) untuk merubah, kecuali yang menyebabkan kena biaya. Anda bisa sesuaikan dengan alasan tamu sebenarnya.
2. Tidak membicarakan cancellation policy, karena kemungkinan masih di luar cut off date. dan kemungkinan kamar masih banyak tersedia.

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PART OF HOTEL RESPONSE, MAYBE CONFIRM, UNCONFIRM, WAITING LIST, ETC.

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Dear Sir/Madam,

Warmest greetings from Vijay Holiday Bali.

Please book and confirm our reservation as below:

Name : Mr/s. Abdul Majid (2 ADL)

Period : 1 - 3 Mar 2017 

Room : 1 DBL STD include breakfast

Flight : TBA

Remarks: Asian Market

Looking forward to have your reply soon.

Best regards,

Vijay

Reservation Spv.

How to Cancel Hotel 1

Dear Sir/Madam,

Warmest greetings from Vijay Holiday Bali.

Following our WA conversation just now, please cancel our reservation below due guest have changed their holiday destination.

We apologize for inconvenience caused. Thank you for your kind understanding.

Best regards,

Vijay

Reservation Spv.

Email di atas adalah contoh korespondensi membatalkan pesanan (cancelling a reservation) secara sederhana. POSISI KITA adalah perantara/agent/reservation staff/ atau middleman. Pada contoh ini, email pembatalan merupakan kelanjutan dari percakapan email sebelumnya. Perlu diperhatikan bahwa pada contoh email di atas:
1. Alasan tepat untuk membatalkan. Anda bisa sesuaikan dengan alasan tamu sebenarnya.
2. Tidak membicarakan cancellation policy, karena kemungkinan masih di luar cut off date.

===============================================


PART OF HOTEL RESPONSE, MAYBE CONFIRM, UNCONFIRM, WAITING LIST, ETC.

===============================================

Dear Sir/Madam,

Warmest greetings from Vijay Holiday Bali.

Please book and confirm our reservation as below:

Name : Mr/s. Abdul Majid (2 ADL)

Period : 1 - 3 Mar 2017 

Room : 1 DBL STD include breakfast

Flight : TBA

Remarks: Asian Market

Looking forward to have your reply soon.

Best regards,

Vijay

Reservation Spv.

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How to Book a Hotel 1

Dear Sir/Madam,

Warmest greetings from Vijay Holiday Bali.

Please book and confirm our reservation as below:

Name : Mr/s. Abdul Majid (2 ADL)

Period : 1 - 3 Mar 2017 

Room : 1 DBL STD include breakfast

Flight : TBA

Remarks: Asian Market

Looking forward to have your reply soon.

Best regards,

Vijay

Reservation Spv.

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Email di atas adalah contoh korespondensi standar untuk booking hotel. POSISI KITA adalah perantara/agent/reservation staff/ atau middleman. Perlu dicatat:

1. Sir/Madam bisa diganti dengan nama pejabat yang dituju, misal Mr. Ancruk, Ms. Laela, Mrs. Niangkakung.

2. Nama bisa disesuaikan, misal Ms. Angnes Yang and Mr. Anthony Lim, BROTO GROUP, Hi-TECH 0103; 030117 GFORCE; UPW AKPAR; Adel &FAM; Achong & PTY

3. Total pax bisa diisi pada baris khusus, atau refer to Name List/Rooming List 

4. Flight bisa diisi MH 714/MH715; SURFACE; By Own Arrangement

5. Kalimat penutup bisa divariasi dengan, misalnya:

We look forward to have your immediate respond.

Awaiting to you reply ASAP

We would love to have your reply by today befor 14.00 noon.

We would appreciate to have your prompt reply.

6. Best regards bisa divariasi dengan, misalnya:

Sincerely Yours

Faithfully Yours

With Best Regards